"A direct cremation didn't feel like a direct cremation or that we were not involved Louise kept us updated each and every step and thank you to Louise and the staff at the Crematorium we had the ashes back the same day. Amazing service cannot thank you enough. "

"My mum's choice was a direct cremation it's not what we wanted as a family, but we had to follow mums wishes. Being able to come to the beautiful chapel of rest allowed us personal time so say our goodbyes and thank you for bringing mum round the house the morning of the funeral. Thanks xx "

"I wish mum could have met you she'd have loved you and loved that you are a strong independent woman but, gentle enough to give us a "cwtch" thanks for looking after mum and for what you did for us as a family it definitely shows that this is more than a job to you are amazing. "

"My daughter died over 12 months ago Louise was amazing at the time, and still to today I can message Louise and she still shows me care 12 months later. Louise you are doing an amazing job keep it up and keep being you. "

"Fe wnaethoch ein helpu i ffarwelio â mam gyda gras, urddas a chariad — ac am hynny, rydym yn ddiolchgar dros ben i ti Louise. "

"In every detail, you went above and beyond — and we are forever grateful. "

"Thank you for your extraordinary compassion and care during the most heartbreaking time of our lives. Saying goodbye to a child is unimaginable, yet you helped us do so with tenderness, dignity, and love. Your kindness, patience, and thoughtful attention to every detail brought comfort when we needed it most. Diolch Louise ti werth y byd I gyd xx "

"Louise has a beautiful chapel of rest, where we could say our final goodbyes in peace and comfort. , A true reflection of the care and respect shown by Louise. Thank you for creating such a special space during such a difficult time. "